At Smiles in Motion Orthodontics, we are committed to providing accessible services, facilities, and digital experiences to all patients, including individuals with disabilities. We believe everyone should be able to access orthodontic care with dignity, independence, and equal opportunity.

This policy outlines our commitment to accessibility in both patient services and online services, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Web Content Accessibility Guidelines (WCAG) 2.0.

1. Commitment to Accessible Customer Service

We strive to serve all patients in a manner that respects their dignity and independence. Our team is trained to support individuals with visible and non-visible disabilities, and we take steps to ensure our services are accessible to everyone.

• Examples of Accessibility Measures:
  • Allowing assistive devices, mobility aids, and service animals
  • Assistance with forms and instructions
  • Extended appointment times if needed
  • Reasonable modifications based on individual needs

2. Requesting Accessibility Documentation

We will provide copies of our accessibility policies upon request. All documents can be provided in accessible formats, including large print, plain text, electronic formats, or verbal explanation.

3. Accessible Formats & Communication Supports

If you require information in an accessible format or with communication support, we will work with you to determine the best method. There is no additional charge for accessible formats.

• Examples:
  • Large print
  • Email or text format
  • Verbal explanation
  • Assistance with form completion

4. Website & Digital Accessibility

We maintain our website to align with WCAG 2.0 Level AA Guidelines. Accessibility improvements are ongoing.

• Our efforts include:
  • Regular accessibility audits
  • Fixing identified barriers
  • Improving navigation, readability, and structure
  • Following inclusive digital design practices

5. Reporting Website Accessibility Issues

If you experience difficulty using our website, please notify us and include:

• If you experience difficulty using our website, please notify us and include:
  • The webpage address (URL)
  • A description of the issue
  • Assistive technology used (optional)
• We will work to resolve the issue or provide the information in an alternative format.

6. Temporary Service Disruptions

If any accessibility-related features (e.g., automatic doors, elevators) are temporarily unavailable, we will post notices, explain the reason, and offer alternative solutions when possible

7. Feedback Process

• We welcome feedback on accessibility in any format:
  • In person
  • By phone
  • Email
  • Contact form
  • Alternative accessible format upon request
• All feedback is reviewed, and responses will be provided in a format accessible to the individual.